Cancellation Policy
Life happens. This policy keeps cancellations fair, simple and predictable — for you and for the professionals who show up for your home.
Life happens. This policy keeps cancellations fair, simple and predictable — for you and for the professionals who show up for your home.
01 — Free Cancellation Window
You can cancel or reschedule any scheduled booking free of charge up to 2 hours before the start of your slot — directly in the app, with instant confirmation.
No questions asked, no fees. Your advance payment is refunded to your original payment method or wallet.
02 — Late Cancellation
Cancellations made less than 2 hours before the slot, or after our professional has been dispatched, may incur a nominal fee to cover dispatch and scheduling costs.
This fee is shown clearly at cancellation so there are never surprises.
03 — No-Show Policy
If our professional arrives at your location and you are not present or the professional is denied entry, the booking may be treated as a no-show.
After a single no-show, we contact you to reschedule. Repeated no-shows may require advance payment for future bookings.
04 — If the Professional Cancels
If a professional cancels or fails to arrive, we reschedule you at no cost, upgrade your priority, and — if you prefer — cancel the booking with a full refund.
In addition, you may receive a promo credit on your account as an apology for the inconvenience.
05 — Plans & Subscriptions
Home Care Plans and annual AMCs can be cancelled anytime. We refund pro-rata for unused months and deduct the value of services already delivered.
Activated AMC renewals can be cancelled up to 30 days before renewal with no fee.
06 — Questions?
For help with a cancellation, contact support@brancho.in or call 7572 836402 — our team will sort it out quickly.